Privacy Policy

ku9 is an online gaming and betting platform that provides services to users in Bangladesh. We believe that respecting user privacy is the foundation of a healthy digital relationship. The provisions set out in this Policy apply to our website, mobile application, and all other related services.

The Terms and Conditions document linked to this Policy is equally important, and you are encouraged to read both documents together. If any conflict arises between the two documents, the specific provision relevant to the matter will take precedence.

The purpose of this Policy is to clearly inform you of what information we collect, why we collect it, and how that information is managed. If you disagree with any part of this Policy, you are advised to stop using our services.

ku9 collects your information from various sources. This information can be divided into two main categories:

2.1 Information You Provide Directly

Information you provide to us directly includes:

• Full name, mobile number, and email address provided at registration
• National ID card or other government document details submitted for identity verification
• Date of birth — this is required for age verification (all ku9 services are for users aged 21+)
• Payment information related to deposits and withdrawals, such as bKash, Nagad, Rocket, or Upay account details
• Information you provide when communicating with our support team

2.2 Automatically Collected Information

The following information may be collected automatically while you use ku9:

• Device type, operating system, and browser information
• IP address and approximate geographic location
• Activity logs on the platform — login times, session duration, game history
• Information collected through cookies and similar technologies (see Section 6 for details)

ku9 uses collected information only for specific and legitimate purposes. The main reasons your information is used are listed below:

3.1 Service Delivery and Operation

• Ensuring account creation, verification, and secure login
• Processing deposit, withdrawal, and payment transactions
• Managing gaming and betting activity
• Providing bonuses, cashback, and VIP rewards

3.2 Security and Fraud Prevention

• Preventing unauthorised access, fraudulent activity, and money laundering
• Detecting multiple account registrations
• Monitoring system security

3.3 Customer Support

• Providing assistance via live chat and email
• Resolving your complaints and queries
• Sending important service-related notifications

3.4 Service Improvement

• Analysing user experience and improving the platform
• Using information to plan new features and services
• Identifying and resolving technical issues

We never sell your information to third parties for marketing or advertising purposes.

ku9 adopts modern technical and organisational measures to protect your information.

4.1 Technical Security

• All data exchanged between you and our servers is kept secure through SSL (Secure Socket Layer) encryption
• Strong encryption methods are used when storing sensitive information
• Regular security audits are conducted on servers
• Intrusion detection systems remain active at all times

4.2 Data Retention Period

We retain your information for as long as it is necessary or legally required. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law.

4.3 Staff Access

Among ku9's internal staff, only those who need specific information to deliver a service are permitted to access it. All staff are trained on privacy matters and are bound by confidentiality agreements.

ku9 does not sell your personal information to any third party. However, sharing information may be necessary in certain circumstances to deliver services:

5.1 Service Providers

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements and may not use your information elsewhere without our instruction.

5.2 Payment Gateways

Necessary information is exchanged with the relevant payment provider to complete transactions through bKash, Nagad, Rocket, and Upay. This information is used solely to complete the specific transaction.

5.3 Legal Requirements

Information may be disclosed in accordance with a valid directive from a legal authority or a court order. Information sharing may also be required in connection with investigations into fraud, money laundering, or other illegal activity.

5.4 Game Studios

Limited information necessary to operate gaming services may be shared with Evolution, Pragmatic Play, PG Soft, or other game providers. In such cases, personally identifiable information is always kept protected.

Cookies and similar technologies are used on the ku9 website and app. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Essential Cookies

These cookies are required for the core functions of the platform — maintaining login sessions, verifying security tokens, and saving the state of a shopping cart or game session are among their uses.

6.2 Analytical Cookies

These cookies help us understand how users interact with the platform. The data collected is aggregated and anonymous, so no specific individual can be directly identified.

6.3 Cookie Controls

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may disrupt some core functions of the platform.

Every user of ku9 has the following rights over their own information:

7.1 Right to Access Information

You can find out at any time what information we hold about you. Contact our support team to make this request.

7.2 Right to Correct Information

You may request correction of any inaccurate or outdated information in your profile. The correction will take effect after identity verification.

7.3 Right to Close Your Account

You may request to close your ku9 account at any time. Even after closure, certain information will be retained for a set period to meet legal requirements.

7.4 Right to Opt Out of Marketing Communications

You may stop receiving promotional notifications and offers at any time. However, account security and important service-related notifications cannot be turned off.

Our support team is available 24/7 to help you exercise any of your rights. Detailed information on controlling your account can be found on the Responsible Gaming page.

All ku9 services are intended solely for individuals aged 21 and above. We do not knowingly collect information from any minor.

Age verification is required during the registration process, and age may be confirmed through identity documents where necessary. If we learn that a minor has created an account using false information, the account in question will be closed immediately and all collected information will be deleted.

If a parent or guardian believes their minor child has opened an account on ku9, please contact us without delay.

ku9 reserves the right to update this Privacy Policy as needed due to changing circumstances, technological developments, or legal requirements. In the event of any significant change:

• The "Last Updated" date at the top of the page will be changed
• Registered users will be notified of important changes via email or through the platform
• Continuing to use the service after a change takes effect will be considered acceptance of the updated policy

You are advised to visit this page regularly. To learn more about ku9, see the About Us page.

If you have any questions, complaints, or data-related requests regarding this Privacy Policy, please contact us:

• Live Chat: Direct chat support is available 24 hours a day, 7 days a week
• Email: [email protected]
• Language: Support is available in both Bengali and English

You can also visit our Frequently Asked Questions (FAQ) page for answers to common questions — it covers many common queries about accounts, payments, and services.

We aim to respond to all privacy-related requests promptly and effectively. ku9 believes that a lasting service relationship is built on transparency and trust.