ku9 Terms and Conditions

These terms and conditions ("Terms") apply to the ku9 platform and all services, games and betting activities operated under it. By using the ku9 website or app, you are considered to have fully agreed to these Terms.

ku9 is an online gaming and sports betting platform serving users in Bangladesh. All products and services available on the platform are governed by the terms and conditions set out in this document.

ku9 reserves the right to change these Terms at any time. Updated terms will take effect from the date they are published on the website. It is the responsibility of regular users to review the latest Terms periodically.

To learn more about any of ku9's services or provisions, read our information about us and our operations, where the platform's goals and methods are described.

To open an account on the ku9 platform, applicants must meet the eligibility requirements listed below. If an account is opened without meeting these requirements, ku9 reserves the right to close that account at any time.

2.1 Personal Eligibility

• The applicant must be at least 21 years of age.
• The applicant must be a legal resident or citizen of Bangladesh.
• The applicant must open and operate the account in their own name and for themselves — operating an account on behalf of a third party is prohibited.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.

2.2 Information Provided at Registration

Providing complete and accurate information at the time of account registration is mandatory. If false or incomplete information is provided, ku9 may close the account without notice and forfeit any balance held in that account.

If any personal details change after registration (mobile number, payment account, etc.), ku9 support must be notified immediately. ku9 will not be responsible for any transaction issues arising from outdated information.

2.3 Account Security

It is each user's responsibility to keep their login details (username and password) completely confidential. If account security is compromised or unauthorised access is suspected, contact ku9 live chat immediately.

ku9 is firmly committed to protecting minors from gaming and betting activities. No one under the age of 21 may use the ku9 platform. This is not merely a rule — it is part of our social responsibility.

3.1 Identity Verification Process

ku9 may request identity verification documents from a user at any time, particularly before the first withdrawal request. Any one of the following government-issued ID documents is accepted:

• National ID Card (NID)
• Passport
• Driving Licence

If the required documents are not submitted within the specified time after a verification request, the account may be temporarily suspended.

3.2 One Account Policy

Only one ku9 account may be operated per person, per household, per device or per IP address. If this rule is violated, all associated accounts may be closed without review.

All financial transactions on the ku9 platform are processed through Bangladesh's established mobile financial services. The rules described below must be strictly followed for all transactions.

4.1 Deposit Rules

Deposits at ku9 can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳300. Deposits must be made only from a mobile wallet registered in your own name — deposits from third-party accounts are not accepted and may be returned.

4.2 Withdrawal Rules

Withdrawals from the account can be made via bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳800. Withdrawal processing generally takes between 30 minutes and 3 hours. Withdrawal requests will only be sent to the mobile wallet provided at the time of account registration.

4.3 Transaction Security

ku9 secures every transaction with SSL encryption. In the case of any unusual transaction, ku9 may temporarily hold the transaction for security verification and may request additional information.

A welcome bonus is offered to new users on the ku9 platform. Please read and understand all the terms in this section fully before claiming any bonus.

5.1 Welcome Bonus

New users will receive a 120% bonus on their first deposit, up to a maximum of ৳5,000. This bonus is subject to wagering requirements — the bonus amount must be wagered 15 times before the bonus funds can be withdrawn.

For example: on a ৳1,000 deposit, the bonus is ৳1,200, giving a total balance of ৳2,200; the wagering required before withdrawal is ৳1,200 × 15 = ৳18,000.

5.2 Bonus Usage Rules

• A bonus may only be used on your own account — it cannot be shared with anyone else.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.
• If a bonus is not used within a specified time limit, it will be considered void.
• Using multiple accounts to obtain bonuses is strictly prohibited.

5.3 VIP Cashback

The ku9 VIP programme has three tiers — Bronze, Silver and Gold. Weekly cashback is available based on VIP tier: up to 0.5% for Bronze, up to 1.0% for Silver and up to 1.5% for Gold. Cashback is calculated on weekly net losses. In the case of any misuse of bonuses or promotions, ku9 reserves the right to cancel the bonus and close the associated account.

Cricket, football and other sports betting as well as casino gaming at ku9 are conducted under specific rules. These rules are strictly enforced to ensure that all betting activities are conducted fairly and transparently.

6.1 Bet Acceptance and Rejection

ku9 reserves the right to accept or reject any bet. A bet that has been confirmed may still be cancelled at a later stage due to system errors, incorrect odds or technical issues, and the staked amount will be refunded.

6.2 Match Fixing and Fraud

If a bet is found to be connected to match-fixing, spot-fixing or any form of sports fraud, that bet will be cancelled and the associated account will be permanently closed. The funds involved may also be forfeited.

6.3 Technical Issues

ku9 will not be held responsible if a betting or game session is interrupted mid-way due to a lost internet connection, device problems or any other personal technical issue. However, if a bet is cancelled due to a fault on ku9's own servers, the staked amount will be refunded.

The following activities are strictly prohibited on the ku9 platform. If these rules are violated, the account will be permanently closed and all balances may be forfeited.

• Using automated software, bots or scripts to place bets or operate games.
• Creating or operating multiple accounts for the purpose of abusing bonuses.
• Using the platform for money laundering or any other illegal financial activity.
• Hacking, exploiting bugs or carrying out any other technical manipulation of the platform's software.
• Attempting to gain unauthorised access to another user's account.
• Making false or misleading complaints against ku9.
• Threatening, harassing or engaging in abusive behaviour on the platform.

ku9 may temporarily suspend or permanently close any account without prior notice in the following circumstances.

8.1 Grounds for Suspension

• If any provision of the Terms is violated.
• If an identity verification request is not responded to.
• If there is reason to believe the account's security has been compromised.
• If prohibited activities are suspected.
• Based on a court order or a relevant legal demand.

8.2 Voluntary Account Closure

If a user wishes to close their account themselves, they may contact ku9 via live chat or email. All applicable wagering requirements must be met before account closure, and any available balance may be withdrawn.

ku9 works continuously to ensure uninterrupted service on its platform. However, ku9's liability will be limited in the following circumstances.

• If the service is disrupted due to technical faults, server downtime or internet outages.
• In the case of delays or issues caused by third-party payment providers.
• If a user suffers loss due to their own device or connection problems.
• If the service is unavailable due to an unexpected natural disaster or force majeure.

ku9 will never be liable for a user's indirect losses, loss of profits or other consequential outcomes. Users bear full responsibility for the risks involved in gaming and betting activities on the platform.

ku9 follows strict policies regarding the collection, storage and use of users' personal information. Full details on data protection are presented in our Privacy Policy.

In brief, ku9 uses personal information for the following purposes:

• To verify accounts and ensure security.
• To process transactions and verify payments.
• To provide support services.
• To comply with applicable legal obligations.

ku9 never sells user information to third parties. Information is shared only with partners directly involved in service delivery, only when necessary and only to a limited extent.

ku9 is a platform operated for entertainment purposes. We believe that betting and gaming should always be carried out as a form of entertainment — not as a solution to financial problems.

11.1 Self-Control Tools

On the ku9 platform, users can manage their own gaming activity. Contact support to set deposit limits, take a temporary break, or apply a permanent self-exclusion.

11.2 Protection of Minors

This platform is strictly prohibited for anyone under the age of 21. Users who share a device with family members must ensure their ku9 account and login details are kept out of reach of children or minors.

Full details on responsible gambling, advice on getting help, and a complete guide to self-control are available on our Responsible Gaming page.

ku9 reserves the right to change, amend, or update these terms and conditions at any time. The following process will be followed when changes are made.

12.1 Notice of Changes

For significant changes, users will be notified via their registered email or mobile number. Even if a notice is not received, the latest version published on the website remains in effect.

12.2 Use After Changes

Continued use of the platform after updated terms and conditions are published will be taken as your agreement to the new terms. If you do not agree to the updated terms, stop using the platform and contact support to close your account.

12.3 Interpretation of Terms

If any dispute arises over the interpretation of any provision in these terms and conditions, ku9's interpretation will be considered final. If any single provision of these terms is found to be void or unenforceable, the remaining provisions will remain fully in effect.